Frequently Asked Questions

Everything you need to know about your next favorite pair of shoes.

Are Koi Footwear products vegan-friendly?

Yes, we are proud to be a 100% vegan brand. All our footwear is made from high-quality synthetic materials, ensuring no animals are harmed in the making of your shoes.

How long does shipping take?

Standard domestic shipping typically takes 3-5 business days. International shipping varies by location but generally arrives within 7-14 business days. You will receive a tracking link as soon as your order ships.

What is your return policy?

We offer a 28-day return policy from the date of delivery. Items must be unworn, in their original packaging, and with all tags attached to be eligible for a refund.

Do you offer student discounts?

Absolutely! We partner with StudentBeans and UNiDAYS to offer exclusive discounts to students. Simply verify your student status at checkout to save on your order.

How do I know which size to order?

We provide a detailed size guide on every product page. Our styles generally run true to size, but we recommend checking the specific measurements if you are between sizes or purchasing platforms.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and 'Buy Now, Pay Later' options like Klarna and Clearpay for a more flexible shopping experience.